intake schedule & process

Current Intake Schedule

Effective 8-11-2014 (this information is subject to change, please contact us with your questions).

  • Monday: 1:30 to 2:30 PM (Spanish language services available) and 2:30 to 5:30 PM
  • Tuesday: 9:00 AM to 12:00 PM and 1:00 to 4:00 PM
  • Wednesday: 9:00 AM to 12:00 PM and 1:00 to 3:00 PM (Spanish language services available)
  • Thursday: 12:30 to 3:30 PM
  • Friday: No intake

*After hours, please leave a message on our confidential voice mail system. An intake clinician will return your call as soon as possible.

Intake phone number: (510) 269-9043

What you should know before calling:

Our intakes take place over-the-phone and last between 20-30 minutes. An intake clinician will gather information about current problems, past history, and what services are requested. Your request will be reviewed for assignment to a clinician in the program that meets your service need. The average length of time between your intake interview and your first appointment can vary dependent on our current wait list. Please call for updated information about our current estimated wait time for case assignment.

Alameda County Medi-Cal clients:

WestCoast accepts patients with full-scope Alameda County Medi-Cal only. (Full-scope Medi-Cal refers to Medi-Cal without a share of cost or other insurance coverage.) At the time of intake, we will perform a Medi-Cal eligibility check based to determine if you are eligible for services at WCC. If you are not eligible for services through Medi-Cal, you may elect to pay for your services at your expense (private pay), or we can refer you back to Alameda County ACCESS behavioral health at 1-800-491-9099.

San Francisco Mental Health Plan Clients:

Please contact your assigned social worker or county contact to request that they make a referral on your behalf to San Francisco Mental Health who will then authorize services to WestCoast. We cannot accept SFMHP clients without prior authorization from San Francisco Foster Care Mental Health.