Outpatient Case Manager

Our Outpatient Mental Health services are uniquely suited to meet the needs of vulnerable and high-risk children, adolescents and families – particularly those involved in the Alameda County foster care system.  We see clients at our Fruitvale clinic as well as in community settings, meeting families at their greatest point of need, equipping them with the tools and linkages to help overcome what often are multiple traumatic events.  You will work with a skilled team of licensed (and license-eligible) clinicians on evidence based treatment plans, parent training and support as well as case management.  The impact of our work is evident in the lives we help to change on a daily basis.

Reporting to the Care Coordination Supervisor, the Outpatient (OTP) Case Manager works in collaboration with Mental Health Clinicians to provide advocacy, community-based rehabilitation services, referrals and collateral work with parents, social workers, teachers, and other adults in youths’ lives. Services may include linking to and coordinating with tutoring & vocational programs, mentoring, housing, health, benefits or other needs of the family. The OTP Case Manager must have strong advocacy skills, demonstrate flexibility, utilize a strengths-based approach, and have demonstrated experience working with children and their families.

How the Outpatient Case Manager makes an impact…

  • Works collaboratively in partnership with the Outpatient Clinicians to engage and connect clients to appropriate resources and services.
  • Assists with initial contact and intake, establishing relationship and building trust in order to help clients navigate systems for access to services.
  • Provides advocacy, targeted case management and community based rehabilitation services to children and their families.
  • Assists families in identifying and utilizing community services and resources to address their needs including:  housing, medical/physical health, education, employment, independent living skills, advocacy, placement stability, and age-appropriate enrichment activities.
  • Facilitates youth attaining and keeping Medi-Cal.
  • Provides psycho-education about mental health issues and advocacy services for clients.
  • Assists family with accessing additional community resources including SSI and/or regional center services, appropriate housing resources, and educational advocacy.
  • Complies with policies, procedures, documentation and paperwork for EPSDT Medi-Cal billing and meeting billing requirements as set by the agency.
  • Provides services in the community, for which travel by car is necessary.

The ideal candidate has…

  • Bachelor’s degree in Psychology, Criminal Justice, Social Work or related field preferred.  
  • Experience providing case management and rehabilitation services.
  • At least 2 years experience working with system-involved youth.
  • Demonstrated ability to work with families who have experienced high levels of trauma and demonstrate high mental health needs.
  • Ability to work independently and collaboratively as part of a multidisciplinary team.
  • Experience working either in the community or in a variety of settings: homes, schools, neighborhoods, other agencies, etc.
  • Experience in working with diverse communities.
  • Familiarity with Alameda County resources for families.
  • Ability to complete Medi-Cal documentation and billing.
  • Ability to work with clients who have complex traumatic histories and other attachment difficulties.
  • Proven ability to be organized, manage time well, complete high quality and timely documentation.
  • Clean CA DMV record and current car insurance and car; travel is required.
  • Bilingual and multicultural candidates are strongly encouraged to apply.

Key Competencies:

  • Demonstrated experience working with children and families who may involved in the child welfare system.
  • Case management skill – assessment/evaluation, crisis intervention, ability to use supervision effectively, ethical and legal responsibilities, high quality documentation.
  • Cultural humility – knowledge of issues of race, class and ethnicity.
  • Efficiency and time management – ability to be well-organized and complete timely documentation.
  • Collaboration and team functioning – able to work independently and collaboratively as part of a multidisciplinary team.
  • Ability to work with clients who have complex traumatic histories and other attachment difficulties.
  • Professional conduct.

Position details and compensation:

This is a full-time position reporting to the Care Coordination Supervisor.  Includes competitive compensation and benefits package, 403(b) and incentive compensation plans.

Click HERE to apply now!

WestCoast Children’s Clinic is an equal opportunity employer. We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender or sexual orientation.