CURRENT INTAKE SCHEDULE Effective 8-6-2009 (this information is subject to change, please contact us with your questions) Monday 11:30 AM to 5:30 PM Tuesday 1 PM to 4 PM Wednesday 9 AM to 12 PM, 12 PM to 3 PM (Spanish) Thursday 1 PM to 4 PM Friday 12 PM to 3 PM *After hours, please leave a message on our confidential voice mail system. Your call will be returned during the next scheduled intake shift. What you should know before calling: Our intakes take place over-the-phone and last between 15-30 minutes. An intake clinician will gather information about current problems, past history, and what services are requested. Your request will be reviewed for assignment to a clinician. The average length of time between your intake interview and your first appointment is up to two weeks. Alameda County Medi-Cal clients: WestCoast accepts patients with full-scope Alameda County Medi-Cal only. (Full-scope Medi-Cal refers to Medi-Cal without a share of cost or other insurance coverage.) At the time of intake, we will perform a Medi-Cal eligibility check based to determine if you are eligible for services at WCC. If you are not eligible for services through Medi-Cal, you may elect to pay for your services at your expense (private pay), or we can refer you back to Alameda County ACCESS behavioral health at 1-800-491-9099. San Francisco Mental Health Plan Clients: Please contact your assigned social worker or county contact to request that they make a referral on your behalf to San Francisco Mental Health who will then authorize services to WestCoast. We cannot accept SFMHP clients without prior authorization from San Francisco Foster Care Mental Health.